Frequently Asked Questions


KYS is available to individual employers, estates, and personnel outsourcing companies.

This solution is targeted at individual employers of labour, and offers unique, free-to-use features such as Staff Registration, Reporting, Chats, Job Appraisals, and Awards & Badges. Registration is free for individual account holders.

KYS Estate is a technologically efficient solution for ensuring security and safety in gated communities. It offers features such as advanced visitor management functionalities, chats, e-voting and polls, dues management, estate notice board, and so much more. KYS Estate is still under development and will be available soon.

This account type is created specifically for personnel outsourcing companies such as security guard companies and bank teller outsourcing companies to help them hire trusted staff and receive prompt feedback from their clients on staff performance. KYS Corporate is still under development and will be available soon.

KYS is a web and mobile application that is easily accessible on any smartphone and desktop browser.

The KYS app is currently available for Android smartphones only. However, we’re currently working to bring it to Windows and iOS devices very soon.

Visit the Google Play Store, search for the KYS app, and download. You can login as an existing user if you already have a KYS account or register as a new user.

KnowYourStaff offers free-to-use features to Individuals, Estates, and Corporate. However, to optimise your experience, you can choose to book to any of our optional services such as Biometric Registration, Medical Screening, and Background Check.

Visit the Google Play Store, search for the KYS app, and download. You can login as an existing user if you already have a KYS account or register as a new user.

To get started with KYS, you need to register as an employer and select your preferred account type to complete registration. Once registration is complete, you can begin to create profiles for your staff and enjoy our features and services.

Your information on KYS is secure. We use industry standard measures to ensure your data is not accessible by unauthorized entities.

No, you cannot. Each staff created on the platform is linked to an employer account to ensure proper documentation of their employment history and job performance.

No. For a staff to have their profile on the platform, they would need to urge their employer to sign up on KYS and then create a staff profile for them.

No. Permission is not granted to a staff to create a profile for an employer.

The KYS File Number is a unique, auto-generated number assigned to a staff upon registration on KYS.

The KYS Identification Number is a unique, auto-generated number assigned to a registered staff upon successful biometric enrolment.

Log into your KYS account, go to your staff list, and click to view the profile for that staff. Under the Bio Data section, you will find the File Number and KYS ID.

Biometric Enrolment involves capturing the photograph and fingerprint of your staff. Registering your staff with their biometrics is a sure way of uniquely identifying a staff, to check if their history has been previously documented on our system.

Screening your staff for communicable diseases as a precaution will save you avoidable expenses, anxiety, and years of heartache. Registering your staff for a medical screening also ensures that the staff is fit for the job they are employed to do.

Conducting a background check is a means of confirming the authenticity of the information provided by your staff. Information such as staff address, employment history, educational qualification, criminal record, work references, certificates, are thoroughly checked to guaranty you of their genuineness.

Absolutely! You can also choose a preset reason why you are deleting the staff and add remarks as well. Once a staff is deleted, their profile will no longer appear on your dashboard.

Absolutely not! Once you are registered on the platform and have created a profile for your staff, you can begin to chat with them. However, they would need to download the app on their smartphone to be able to receive and respond to your chats.

The Scorecard feature is meant for periodic and prompt assessment of your staff’s job performance. It is a good way of motivating them to be better at what they do.

This feature lets you award your staff badges for exceptional behaviour or otherwise.

KYS helps mitigate the risks associated with employing a staff. Our platform is designed to enhance transparency and foster a level of accountability that keeps you, your home, family, and business safe.

We will not disclose your information to people, services, organisations or agencies without your permission. The only times we may disclose information are in exceptional circumstances, such as when the safety of you or another person is at risk, or where the law requires the information to be passed on.